Takyo Terms of Service

01 What Takyo is

Takyo is a mobile app for iOS and Android and a website (www.takyo.cz), accessible through a single user account. In it you will find ready-made dates, questions, games and other content for couples.

Takyo is an entertainment and relationship app. It is not a medical, psychological or therapeutic service and does not replace professional advice; it is here so that you can spend time together, not to resolve professional questions about your relationship.

02 Registration and user account

2.1. You register and sign in to Takyo exclusively with a Google or Apple account. We do not offer our own email-and-password registration. From the provider you choose we receive your email address, name and profile photo; details about the processing of personal data can be found in our privacy policy.

2.2. By completing registration, a contract on the use of the app is concluded between us. It is free of charge, concluded for an indefinite period, and you can terminate it at any time by deleting your account (see art. 11).

2.3. You may use Takyo only if you can form a binding contract with us under the law that applies to you. The minimum age for using Takyo is 16. If you live outside the European Economic Area, the United Kingdom and Switzerland, the minimum age is 13. If you are a minor under the law of your country, you need the permission of a parent or legal guardian, who must agree to these Terms on your behalf. These rules apply both to use with a registered account and to guest mode. If we discover that the app is being used by a person who does not meet them, we will cancel the account or guest record and delete the related data.

2.4. Your account is personal. You are responsible for ensuring that no unauthorized person has access to the Google or Apple account you use to sign in to Takyo.

03 Guest account

3.1. You can also use Takyo without registration as a guest: during onboarding you can choose to use the app anonymously, without linking it to a Google or Apple account. In that case we assign you a random technical identifier under which we keep your progress through the app. The contract on the use of the app under art. 2.2 is concluded between us the first time you launch the app in guest mode.

3.2. Guest mode has one fundamental limitation you should know about in advance: your data exists only on your device and in an anonymous record that we cannot link to you as a person. If you sign out, delete the app or its data, you will lose your progress (and possibly also access to purchased content) and we will not be able to restore it for you. Please use guest mode with this in mind.

3.3. If you register from guest mode at any time, your existing progress and purchases will be transferred to the newly created account and the limitation under art. 3.2 will no longer apply.

3.4. As a guest you can use the app in full, including purchasing content, with the exception of the referral program: you can share your referral code, but redeeming someone else's code and collecting a reward is only possible with a registered account (see art. 8).

04 License to use the app

4.1. We grant you a limited, non-exclusive, non-transferable and revocable license to use the app and its content for your personal, non-commercial needs, under the conditions set out in these Terms.

4.2. The license to purchased content lasts for as long as the platform is in operation, unless it ends earlier under art. 11 (serious breach of the Terms) or by deletion of your account.

05 Purchasing content and payments

5.1. All features of the app are available free of charge and without restriction. Only extended content is paid: packages of dates, questions and games. We do not offer any subscription: you buy a package once and its content remains available to you permanently, for as long as the platform is in operation.

5.2. We offer several packages and each has a predefined content; before purchasing you always see exactly what the package contains. One payment always unlocks one specific package, not all content in the app. Each package can be purchased only once per account.

5.3. By purchasing a package, a separate contract on the supply of digital content is concluded between us. The contract is concluded upon completion of the payment and we make the content of the package available to you immediately.

5.4. Payments are processed by the Apple App Store and Google Play under their own terms. We have no access to your payment details (card number, etc.) and do not store them. You always see the current package prices directly in the app before purchase. Prices are final and include VAT and any applicable fees.

5.5. We keep purchased content functional and provide the updates necessary for it to remain duly available to you, for as long as the platform is in operation. We will inform you of material changes to the content or the app.

5.6. Purchased content is tied to your account. If you reinstall the app or change devices, simply sign in with the same Google or Apple account and your content is automatically available; you do not need to do anything else. In guest mode, the restore purchases feature may help recover access to purchases, but we cannot guarantee that it will work (see art. 3.2).

06 Withdrawal from the contract and refunds

6.1. You may withdraw from the contract on the supply of digital content (a package purchase) within 14 days of the purchase, without giving any reason. In that case we will refund you the full amount paid. We guarantee this right beyond what the law requires: it applies even though we made the content available to you immediately after purchase.

6.2. Because the payment was processed by the Apple App Store or Google Play, please request a refund from them first, it is the fastest route:

• Apple: at reportaproblem.apple.com,
• Google: in Google Play under Payments and subscriptions, or via the Google Play support pages.

As a rule, we cannot reverse a payment processed by the store on our own initiative; so if the store does not resolve your request, we will refund you directly under art. 6.3.

6.3. If your request is not resolved by Apple or Google, write to us at ola@takyo.cz. Your statutory rights against us are not affected in any way: you conclude the contract on the supply of content with us and we are responsible for its performance. In that case we will refund you within 14 days of your withdrawal by bank transfer to an account you provide to us.

6.4. You may also withdraw by means of any unambiguous statement sent to ola@takyo.cz; you do not need to use any form. Just state which purchase it concerns and when it was made.

07 Complaints (rights arising from defective performance)

7.1. We are responsible for ensuring that purchased content corresponds to the package description and is duly available to you. If the content has a defect (for example it did not become available to you, part of it is missing, or it does not match the description), you have the right to have it remedied free of charge.

7.2. Report the defect to us at ola@takyo.cz. We will resolve your complaint as soon as possible, no later than within 30 days of the day it was made, unless we agree with you on a longer period. We will inform you of the outcome by email. If the defect cannot be remedied, you have the right to a reasonable discount or to withdraw from the contract and receive a refund.

7.3. You may report a defect at any time during the period in which the content is available to you under these Terms.

08 Referring friends

8.1. Every user has their own unique referral code they can share with others. When someone redeems your code in the app, you both receive a reward: one random free date from a special package dedicated to the referral program. The reward is credited to both parties at the moment the code is redeemed.

8.2. Program rules:

• each account may redeem exactly one other person's code during its existence, and only within 3 days of registration,
• your code may be redeemed by any number of users; for each redemption you receive one date from the reward pool that you do not have yet. Once you have received all dates from the pool this way, no further rewards are credited to you. Redeeming parties always receive a reward,
• only a registered user may redeem a code and collect a reward; a guest may share their code, but must register to collect the reward (see art. 3.4).

8.3. We may change, suspend or terminate the referral program at any time, for example by expanding the reward pool or adjusting its limits. Rewards already credited to you remain yours.

8.4. The program is intended for fair referrals to real people. Abuse (in particular creating accounts for yourself, automated registrations, or mass distribution of your code as spam) is a serious breach of these Terms (see art. 11).

09 Intellectual property

9.1. All content of the app (dates, questions, games, texts, graphics, design, logos and the way the app works) is our property or is used by us under license, and is protected by copyright and other intellectual property laws.

9.2. The content is intended exclusively for your personal use within the app. You may not copy, reproduce, publish, distribute, sell, rent or translate it, or create derivative works from it, even free of charge. Likewise, you may not make the app or any part of it available to third parties, sublicense it, or remove attribution notices and trademarks from it.

9.3. By purchasing a package you acquire a license to use it under art. 4, not ownership of the content itself.

10 Rules of use

10.1. When using Takyo you may not:

a) copy, clone, download or otherwise extract the app's content beyond ordinary personal use, whether manually or in an automated way (bots, scrapers, scripts),

b) attempt to breach the app's security, circumvent technical measures or interfere with its operation,

c) access other users' accounts without authorization or impersonate them,

d) abuse the referral program (art. 8.4),

e) abuse payments, in particular make fraudulent refund claims (chargebacks) for duly delivered content or pay with a stolen card,

f) use the app for unlawful activity.

10.2. Breach of these rules may lead to your account being blocked or cancelled under art. 11.

11 Termination of the contract and account blocking

11.1. Termination by you. You can delete your account at any time directly in the app, or write to us at ola@takyo.cz to request deletion; in that case we will delete the account without undue delay, no later than within 30 days. Deleting your account ends the contract on the use of the app and you lose access to the app and to purchased content, so proceed thoughtfully. If you later register again with the same Google or Apple account, you can try to restore access to earlier purchases using the restore purchases feature.

11.2. Less serious breaches. If you breach these Terms in a less serious way, we will first notify you and ask you to remedy the situation. We will proceed to blocking or cancelling your account only if the breaches continue or recur.

11.3. Serious breaches. We generally consider a breach of the rules under art. 10.1 to be serious. In such a case we are entitled to block or cancel your account immediately, without prior notice and without compensation.

11.4. If your account is blocked or cancelled for a serious breach, your license to purchased content also terminates: entitlement to the content is conditional on compliance with these Terms.

11.5. Prohibition of circumventing a block. Creating a new account in order to circumvent a block is in itself a serious breach of the Terms and we may block such an account in the same way. We reserve the right to refuse the restoration of purchases (restore purchases) associated with a blocked account as soon as we discover such circumvention.

12 Availability of the app and offline mode

12.1. We do our best to keep Takyo available at all times. In addition, the app is designed so that content you have already viewed in the app remains stored on your device and available even without an internet connection, including your progress. An internet connection is required for the first loading of content and for purchases.

12.2. However, we cannot guarantee one hundred percent availability: operation may be affected by maintenance, updates, outages of third-party infrastructure or force majeure. We are not liable for temporary unavailability due to these reasons.

12.3. If we ever decide to discontinue Takyo, or to permanently withdraw purchased content (for example upon a fundamental change in the app's focus), we will notify you at least 60 days in advance in the app and by email. At the same time, we will send all registered users who have purchased paid content a digital copy of their purchased content (for example in PDF format) to the email address associated with their account. We cannot send a copy to users in guest mode because we do not know their contact details (see art. 3.2); this is another reason why we recommend registration.

13 Liability

13.1. We provide the app and its content as is. To the extent permitted by law, we are not liable for harm arising from unavailability of the app, from loss of data in guest mode under art. 3.2, or from use of the app in breach of these Terms.

13.2. Nothing in these Terms limits your statutory consumer rights that cannot be excluded or limited by contract, in particular rights arising from defective performance and the right to compensation for harm caused intentionally or by gross negligence.

14 Changes to the Terms

14.1. We may change these Terms to a reasonable extent, for example when adding new features, when legal regulations change, or when we change service providers.

14.2. We will inform you of changes at least 14 days before they take effect, in the app or by email. If you do not agree with the changes, you may terminate the contract by deleting your account before the day they take effect. If you continue to use the app after the effective date, you are deemed to have agreed to the changes.

14.3. Changes do not affect content you have already purchased; it remains available to you under the terms valid at the time of purchase.

15 Provisions for the App Store and Google Play

15.1. You conclude the contract on the use of the app and the contracts on the supply of content with us, not with Apple or Google. Apple and Google bear no responsibility for the app, its content, maintenance or support.

15.2. When downloading and using the app, you must also comply with the terms of the relevant store (the Apple Media Services Terms or the Google Play terms).

15.3. Apple and its subsidiaries are a third-party beneficiary of these Terms and are entitled to enforce them against you.

16 Final provisions

16.1. These Terms and the relationships arising from them are governed by the laws of the Czech Republic, in particular the Civil Code, with the exclusion of conflict-of-law rules. This does not affect your rights under the legal regulations of the country of your habitual residence that cannot be waived by contract.

16.2. We will always try to resolve any dispute by agreement first; write to us at ola@takyo.cz. If we cannot reach an agreement, as a consumer you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 796/44, 110 00 Prague 1, www.coi.cz), which is the body for out-of-court resolution of consumer disputes, or to the competent court.

16.3. If any provision of these Terms proves to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

16.4. These Terms are drawn up in the Czech and English languages; in the event of any discrepancy between the language versions, the Czech version shall prevail.

16.5. The rights and obligations under these Terms pass to our legal successors, if any.

Contact

Továrna na absolutno s.r.o.
Korunní 2569/108, 101 00 Prague 10, Czech Republic
Email: ola@takyo.cz
Web: www.takyo.cz